None of our terms of trading affect your statutory rights as a consumer. Caledonian Sign Company and our personnel are completely dedicated to providing the highest levels of customer satisfaction. We will process your order as quickly and efficiently as possible. If you need to contact us, please email us at enquiries@caledoniansigns.co.uk. Alternatively, you can call us on 01361 840 222 (anytime) or mobile 07887617290 or write to us at:- Caledonian Sign Company, The Cottage, Whiteburn Farm, Duns, Berwickshire, TD11 3RU. If you require any advice or assistance then call us between 9am-4pm Monday to Friday and 10am to 2pm Saturday GMT. Calls are standard rate. We aim to provide high levels of customer satisfaction and will provide service consistent with best practice. In the unlikely event of a complaint you should send it in writing or by email to the contact details above, addressed to the Operations Manager. You will be contacted within 2 working days. In the unlikely event that this response is not satisfactory then write to or email the Managing Director at the same address whose response will be forwarded within 5 working days.

We aim to provide high levels of customer satisfaction and will provide service consistent with best practice. In the unlikely event of a complaint you should send it in writing or by email to the contact details above, addressed to the Operations Manager. You will be contacted within 2 working days. In the unlikely event that this response is not satisfactory then write to or email the Managing Director at the same address whose response will be forwarded within 5 working days.

The products in our websites have all been carefully selected for quality, and value for money and personalised to our best ability. As you browse, you will realise that our Low Prices are only one of the benefits of ordering from our websites. Choice, Quality and Service are other obvious benefits. You can take time to browse at your leisure and come to your decision with confidence. Our staff are dedicated to providing the highest standards of customer service and can guide you through the wide choice we have on offer. Please note: When working from a proof photo, we shall endeavour to make your sign to as near exact as is possible bearing in mind that all signs are hand made and are all one off examples.

Browse our products and click on the Add button at any item that you wish to buy and it will be placed in your shopping cart. Once you have finished your selection, click on “checkout now” and you will be asked for your details. You can also place an order by phone at 01361 840 222. You will be sent an order confirmation by email or letter when we receive your order. If any item is not available, you will first be emailed or written to with the option to cancel or change your order. We can back order for you and these items are not charged until they are ready for despatch.

Any contracts not completed within 30 days can be cancelled by either party and a full refund will be given for goods not delivered. Refunds will be processed within 5 working days. You have 7 days from the day after receipt of goods in which to notify us that you wish to cancel the order. The order confirmation includes cancellation instructions but you can email our Operations Manager at enquiries@caledoniansigns.co.uk or write to us. Due to the fragile nature of our products they must be repacked as they were received and we must arrange the collection. You will be charged the full return cost. Refunds will be processed within 30 days of the cancellation of the goods